VOXGO values the privacy of its users and is committed to protecting your personal data, in compliance with the General Data Protection Law (Law No. 13.709/19 - LGPD) and the Internet Civil Framework (Law No. 12.965/14). This policy clearly describes how we collect, use, store, and share personal information, ensuring transparency and security for all platform users.
We collect personal data and browsing data from our users to offer personalized, quality services. Data collection may occur directly, through information provided by the user, or indirectly, through interactions with the application.
2.1. Registration Data: Includes full name, gender, email address, and location data provided at registration.
2.2. Geolocation Data: Used to provide information about nearby events, provided the user expressly consents to this collection.
2.3. Third-Party Authentication Information: Authentication data, such as third-party login identifiers (Google, Apple, etc.), when the user opts for this access method.
2.4. Navigation and Interaction Data: Data collected automatically, such as IP address, device type, browser information, pages visited, time spent, and interactions within the platform.
2.5. Other Voluntary Information: Event preferences, cultural interests, feedback, and ticket purchase history, when available.
The collected data is used for various purposes, ensuring the safe and effective operation of the platform:
3.1. Service Provision: To allow the user to access and use the VOXGO platform, including event suggestion features and ticket purchasing (when applicable).
3.2. Experience Personalization: To provide personalized event recommendations and targeted advertising, based on user interests and behaviors.
3.3. Product and Service Development: To build proprietary algorithms, conduct analyses, and create internal reports with the aim of improving the products and services offered.
3.4. Targeted Advertising: Behavioral data, interests, and personal characteristics may be used to allow external advertisers to reach the user with relevant advertising, always with the user's prior consent.
VOXGO adopts rigorous measures to protect users' personal data and controls data sharing with third parties, ensuring these third parties comply with data protection laws.
4.1. Authorized Third Parties: We may share data with business partners, advertisers, sponsors, and service providers, both domestic and international. These third parties are required to process the data in accordance with data protection principles, ensuring the security and confidentiality of shared data.
4.2. Purposes of Sharing: Data may be shared for specific purposes, such as hosting services, payment processing, communications, data analysis, marketing campaigns, and advertising.
4.3. International Data Transfer: If data is transferred outside your country, VOXGO will ensure that the destination country offers an adequate level of data protection or that security measures compatible with legal requirements are implemented, such as specific contractual clauses or data protection certifications.
4.4. Data Protection in Sharing: Before sharing data with third parties, we conduct a data protection impact assessment to ensure that the rights and freedoms of data subjects are respected.
4.5. Sharing for Legal Reasons: VOXGO may be required to share personal data to comply with legal obligations, court orders, requests from government authorities, or to protect the company's interests in legal, administrative, or arbitration proceedings.
VOXGO implements technical and administrative measures to protect personal data against unauthorized access, leakage, misuse, destruction, or modification. These measures include encryption, restricted access controls, and continuous vulnerability monitoring.
According to applicable data protection laws, users have the right to:
6.1. Access Data: Request a copy of personal data stored by VOXGO.
6.2. Correct Information: Request correction of incomplete, inaccurate, or outdated personal data.
6.3. Request Deletion: Request deletion of personal data, except when its maintenance is necessary to fulfill legal or legitimate obligations.
6.4. Revoke Consent: Withdraw consent given for data processing at any time, respecting contractual and legal limits.
Personal data will be stored for the period necessary to fulfill the purposes described in this policy or as required by law, respecting legal data retention and deletion periods.
VOXGO solutions are intended for users 18 years of age and older, and we do not knowingly collect data from individuals below this age. If we identify data collection from minors under 18, we will proceed to delete the created account and provided data, retaining only that which is necessary to prevent new registration attempts.
Users under 18 years of age must obtain express consent from their parents, guardians, or legal representatives to use the VOXGO platform and its features, in accordance with the provisions of the Terms of Use and Privacy Policy. Parents, guardians, or legal representatives will also be fully responsible in case of platform access by children and adolescents without prior authorization. They bear full responsibility for supervising the activities and conduct of their respective minors under their guardianship, as well as awareness of all these Terms.
VOXGO reserves the right to modify this Privacy Policy at any time, with users being informed of changes through notification on the platform or by email, when applicable.
In case of questions or requests related to data privacy, users can contact us through the email: voxgo@voxgo.co.
Welcome! Thank you for using VOXGO!
This application and its content ("VOXGO") are controlled and operated by the company EUROVOXGO TECNOLOGY, LDA. – All rights reserved.
These terms of use are intended to define the rules to be followed for the use of VOXGO ("Terms of Use"), without prejudice to the application of current legislation.
BY USING VOXGO, YOU AUTOMATICALLY AGREE TO THESE TERMS OF USE, TAKING FULL RESPONSIBILITY FOR ANY AND ALL ACTS PERFORMED BY YOU ON VOXGO OR RELATED SERVICES. IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS ESTABLISHED BELOW, YOU SHOULD NOT USE VOXGO. YOU ALSO AGREE TO THE TERMS DESCRIBED IN OUR PRIVACY POLICY. TO ACCESS IT, CLICK HERE ([insert URL/link]).
If you want to give us feedback about VOXGO, have questions, or need to address any matter related to these Terms of Use, please contact us via email at voxgo@voxgo.app.
1.1. Services. We are a platform dedicated to mapping and promoting events according to users' preferences, location, and consumption habits profile. Our goal is to connect people to relevant events, facilitating the creation, organization, and sharing of events through an intuitive and social interface.
1.2. Suspension. We reserve the right to suspend or cancel, at any time, your access to the application in case of suspected fraud, obtaining benefits or advantages illegally, or for non-compliance with any conditions provided in these Terms of Use, in the Privacy Policy or applicable legislation. In such cases, no compensation will be due to you, and VOXGO may promote appropriate legal action, if necessary, as well as take any other necessary measures to seek and protect its interests.
2.1. Below are important definitions for the full understanding of these Terms of Use.
a) VOXGO: Application developed to map, organize, and promote events.
b) User: Individual or legal entity using VOXGO services.
c) Event Creator: User who creates and promotes events on the platform.
d) Event Consumer: User who participates in events promoted on VOXGO.
e) VOX Chat: Internal communication tool between VOXGO users.
f) Open Event: Event visible to all platform users.
g) Private Event: Event visible only to the creator's invited guests.
3.1. Access. To access VOXGO and use its features, registration is required. To register, you will provide us with personal information, as described in our Privacy Policy. To learn more about the privacy of your personal information on VOXGO, access our Privacy Policy.
3.2. Usage Age. To use VOXGO, you must be at least 18 (eighteen) years old.
3.3. Ownership. Upon registration, you will be the holder of an account that can only be accessed by you. If VOXGO detects any account created with false information, by users who, for example, do not have the minimum permitted age, that account will be automatically deleted.
3.4. Information Update. You agree to keep your personal information up to date. You also agree that you will keep your login and password secure and out of reach of third parties, and will not allow your VOXGO account to be used by others. Thus, the user is responsible for all actions taken in their account.
4.1. Contractual Relationship. The contractual relationship between VOXGO and the user is one of service provision, where VOXGO provides a digital platform for mapping, promoting, and managing events, while the user agrees to use the platform according to the Terms of Use, respecting established rules and responsibilities, including lawful and respectful use of the platform.
4.2. Breach of Contract. In case of non-compliance with the functions of good faith and probity of this relationship between VOXGO and the user, VOXGO may take the following actions:
a) Account Suspension: Temporarily suspend the user's account until the issue is resolved.
b) Banning: Permanently ban the user from the platform.
c) Authority Notification: Inform competent authorities if the breach of trust involves illegal activities.
d) Event Removal: Remove any event that violates the Terms of Use.
e) Legal Actions: Take appropriate legal measures to protect the interests of the platform and other users.
5.1. Event Promotion. VOXGO allows the promotion of events based on geolocation and user preferences.
5.2. Event Search. VOXGO's advanced search tool allows users to locate relevant events quickly and efficiently, using specific filters such as keyword, tags, location, date, and category, ensuring that found events exactly match their preferences and needs.
5.3. User Profile. Each user has a personalized profile that includes biography, contacts, connections, event calendar, and an analytics radar. Additionally, users can specify their preferences and interests, allowing the platform to suggest events that best match their tastes and needs.
5.4. Interaction via VOX Chat. Users can interact with each other through VOX Chat, an internal communication tool that allows for confidential and secure conversations. However, it is strictly prohibited to use VOX Chat for harassment, threats, illegal activities, or any other type of inappropriate behavior. VOXGO is not responsible for misuse of VOX Chat, and any violation of these rules may result in corrective measures, including suspension or banning from the platform, as well as appropriate legal measures.
6.1. Event Consumers. For use of the platform only as event consumers, the user will have the following responsibilities when using our platform:
a) Verify the truthfulness of event information before participating;
b) Check the age classification of the event;
c) Consult and confirm schedules, public availability, and event location; and
d) Respect the limitations of use according to region, location, and age.
6.2. Event Creators. The creation and promotion of events are the total responsibility of the user. The user who creates events will be responsible for:
a) Including complete and correct information about the event, including age classification.
b) VOXGO is not responsible for events that infringe laws or regulations.
c) Private events will only be displayed to invited guests and cannot be shared with third parties.
d) Indicating purchase channels for paid events. VOXGO does not sell or manage tickets, including those potentially negotiated via VOX Chat.
7.1. General Prohibitions. It is strictly prohibited to use VOXGO for illicit activities, including, but not limited to: (i) sale of narcotics and/or illicit products; (ii) commerce of illegal products; (iii) promotion of events that promote criminal activities.
7.2. Consequences. In addition to the measures already described in these Terms of Use, violation of these rules will result in severe measures, including suspension or total banning from the platform and notification to competent authorities.
7.3. Maintaining Updated Registration. It is the USER's obligation to inform VOXGO, whenever requested, and keep updated all their registration data, including, but not limited to: (i) full name; (ii) mother's full name; (iii) date of birth; (iv) CPF registration number; (v) residential address; (vi) phone number; and (vii) linked bank account.
7.4. Proper Use of VOX Chat. Interactions in VOX Chat must be respectful and courteous, with the use of offensive, discriminatory, or abusive language being prohibited. VOX Chat cannot be used to plan, commit, or incite any type of crime. Any violation of these rules will result in corrective actions, which may include suspension or banning from the platform.
7.5. Liability for Possible Damages. VOXGO, its controller, affiliates, partners, or employees will not, under any circumstances, be held responsible for direct or indirect damages that result from, or that are related to access, use, or the inability to access or use VOXGO.
7.6. Non-Liability. Given the inherent characteristics of the internet environment, VOXGO is not responsible for interruptions or suspensions of connection, incomplete or failing computer transmissions, as well as any technical failure of any kind, including, but not limited to, electronic malfunction of any network, hardware, or software. The unavailability of access to the internet or to VOXGO, as well as any incorrect or incomplete information about VOXGO and any human, technical, or any other type of failure in processing VOXGO information will not be considered VOXGO's responsibility. VOXGO exempts itself from any responsibility arising from such facts and/or acts.
8.1. Our Rights. All rights relating to VOXGO and its functionalities are the exclusive property of EUROVOXGO TECNOLOGY, LDA., including with respect to its texts, images, layouts, software, codes, databases, graphics, articles, photographs, and other content produced directly or indirectly by VOXGO ("VOXGO Content"). VOXGO Content is protected by copyright and intellectual property law. It is prohibited to use, copy, reproduce, modify, translate, publish, transmit, distribute, perform, upload, display, license, sell or exploit, and reverse engineer VOXGO Content, for any purpose, without the prior and express consent of the Company and its partners. Any unauthorized use of VOXGO Content will be considered a violation of VOXGO's copyright and intellectual property rights.
9.1. Access and Control. Users have the right to access, correct, and delete their personal information stored in VOXGO.
9.2. Support and Complaints. VOXGO offers technical support through the User Service Center, available in the application. For transaction disputes or complaints, users should contact the User Service Center, which can be accessed via email: voxgo@voxgo.app.
9.3. User Service Center. The user is provided with a user service center observing the service rules described in these Terms of Use and relevant legislation, to enable communication and reports, as well as obtaining other necessary information, and VOXGO may, upon prior notice, record telephone calls and message records via chat, WhatsApp, or email, in compliance with relevant legislation.
9.4. Guarantee of Addressing Demands. VOXGO will always respond to services regarding disputes and other demands communicated by the user through the user service center.
10.1. Content Creation. VOXGO may, at its sole discretion, allow you or any other user to present, upload, publish, or make available, in the application, content or information of text, image, audio, or video ("User Content").
10.2. Prohibited Content. Any User Content of a defamatory, slanderous, injurious, violent, pornographic, obscene, offensive, or illicit nature is prohibited, as determined by VOXGO at its sole discretion, including information of exclusive property belonging to other persons or companies (e.g., copyright, trademarks), without the express authorization of the holder of these rights, the violation of which will not be VOXGO's responsibility.
10.3. Content Ownership. Any User Content provided by you remains your property. However, by providing it to VOXGO, you grant us a worldwide, indefinite, free, and transferable license, with the right to sublicense, use, copy, modify, create derivative works, distribute, publish, display this User Content in all possible formats and distribution channels, without the need for further notice to you, and without the need for any payment, as long as it is related to the operation of the platform.
11.1. Possibility of Interruption Due to Technical Problems. VOXGO does not guarantee that its services will remain without interruption, nor is it responsible for any transactions that fail to be carried out during periods of unavailability. The user acknowledges and declares being aware that there may be interruptions in the provision of services due to technical reasons, due to preventive or corrective maintenance, or due to reasons of fortuitous event or force majeure.
11.2. Changes. To improve your experience, VOXGO is always being updated. For this reason, these Terms of Use may be changed at any time to reflect the adjustments made. However, whenever any modification occurs, you will be previously informed by the email address provided by you at the time of registration or by a prominent notice in the application. If you do not agree with the new Terms of Use, you may reject them, but, unfortunately, this means that you will no longer be able to access and use VOXGO. If in any way you use VOXGO even after the change of these Terms of Use, this means that you agree to all modifications.
11.3. We Do Not Organize Events. VOXGO is a platform that is limited to mapping and promoting events created by the users themselves. Therefore, VOXGO is not responsible for the content, truthfulness, quality, safety, or legality of the events created, shared, or accessed through the platform. Similarly, VOXGO is not responsible for the availability of tickets, realization, cancellation, or any logistical matter related to the events. All responsibility for these activities falls exclusively on the creators and organizers of the events. Any problem or dispute should be resolved directly between the users involved.
11.4. Conflict Between Provisions. In case of conflict between these terms and the modified terms, the later terms will prevail with respect to that conflict.
11.5. Law and Forum. These Terms of Use are governed by the laws of the Federative Republic of Brazil. Any doubts and situations not provided for in these Terms of Use will be first resolved by VOXGO and, if they persist, should be resolved by the Forum of the District of Campo Grande, Mato Grosso do Sul, with the exclusion of any other, however privileged it may be or become.
11.6. Questions. If you have any questions, comments, or suggestions, please contact us via email at voxgo@voxgo.app.